Maryland’s Family-to-Family Health Information Center





The Parents’ Place Family-to-Family Health Information Center (F2F HIC) provides a central source for families of children and young adults with disabilities to obtain support, advocacy and information about the health care system. With a strong commitment to promote and support the needs of families from racially, culturally and linguistically diverse communities, the Center provides information to help families understand:

  • Health insurance, both public and private
  • Health insurance appeals process
  • Legal rights in the health care system
  • Access to Medical Assistance, MCHIP, waivers, and health exchanges

We can also help families:

  • Make informed choices about healthcare, providers, agencies and health care plans
  • Communicate and work with healthcare providers and access community and family support services, including providers, support groups and respite care

Some of the services we offer:

  • Individual help by telephone and in one-on-one meetings
  • Workshops for families on healthcare advocacy, choosing the right health plan, appealing health plan decisions, working with your doctor, and much more.
  • Parent leadership training
  • Easy to understand materials and fact sheets
  • Links with parent support programs
  • Resources and information via the Internet
  • Working with state and local agencies to improve care for your child with special needs.

Why is family involvement in the health system important?

Families must play a vital role as well, acting as caregivers, advocates and decision makers. While professionals can provide support and expertise, families have the ultimate responsibility of coordinating all the roles of a team, and providing their own expertise in the best interest of the child. Teamwork and cooperation among families and health care professionals are essential to providing quality care for a child or a young adult.

For more information, or for assistance, please contact:
Pattie Archuleta, Family-to-Family Coordinator
410-768-9100 ×102

The Family-to-Family Health Information Center is funded by a federal grant from the Health Resources and Services Administration (HRSA) and supported through additional funding from Maryland’s Department of Health and Mental Hygiene, Office for Genetics and People with Special Health Care Needs. Learn more about the federal program.