Careers

Family Peer Support Program Director

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General Description:

The Program Director for the Family Peer Support Services (FPSS) Program is a leadership position responsible for overseeing the implementation and administration of a comprehensive statewide system of Family Peer Support Services. This program serves families and loved ones of individuals experiencing mental health, substance use, problem gambling, and/or co-occurring concerns. The Program Director will also manage the Good Samaritan Ambassador Project, which educates the public about the Maryland Good Samaritan Law.

Essential Duties and Responsibilities –

Leadership and Management:

• Provide strategic direction and oversight for the FPSS Program and the Good Samaritan Ambassador Project.
• Oversee the hiring, onboarding, and supervision of entire FPSS workforce to build a responsive, authentic workforce using lived experience and knowledge of family peer support practices.
• Ensure all FPSS receive training to provide Family Peer Services in accordance with the Maryland Behavioral Health Administration
• Provide ongoing observation and feedback, identifying areas of success and necessary professional development or opportunities for improvement.
• Manage and document performance, including workload monitoring, family case reviews, strength-based feedback, and review of outreach plans to ensure contract deliverables are met.
• Stay updated on family peer support practices, trends, and new methods as well as regulations related to the Good Samaritan Law.
• Establish a consistent schedule for supervision, support, and training to FPSS Supervisors and staff.
• Advise PPMD on behavioral health family peer support program development and activities in alignment with any contract deliverables, including any expansion of programming.

Program Development and Implementation:

• Ensure the program meets its service delivery goals, including serving a minimum of 2,000 families annually.
• Oversee the development, facilitation, and organization of training workshops for families, including public education and outreach on the Maryland Good Samaritan Law.
• ATTACHMENT B- Job Descriptions
• Oversee the collaboration with PPMD staff to maintain an updated directory of behavioral health resources.
• Ensure effective delivery of family peer support to families and loved ones that have disabilities and complex health needs.
• Ensures proper representation and partnership of PPMD with all stakeholders, including representation at behavioral health committees and partner events.
• Manage contractual relationships for subject matter expertise, consultation and/or coaching.
• Observe family peer support activities throughout Maryland by attending family events, training sessions, and individual FPSS activities to offer feedback and collect data.
• Assist in providing FPSS related information during Statewide or regional training as needed.
• Represent the program in relevant advisory councils and workgroups, advocating for the needs of families and loved ones.

Qualifications:

• Master’s degree from an accredited college or university in a health or human service field, business administration, health care management, public administration, or related field of study. Four years of additional executive leadership experience may substitute for a master’s degree.
• At least three years of experience in leading and managing programmatic and administrative operations in human services-related organizations.
• Lived experience with a family member or loved one affected by behavioral or mental health, substance use, problem gambling, or co-occurring concerns.
• Familiarity with state and local resources and the ability to access them.
• Strong computer skills and experience with Microsoft Office software, Salesforce, SharePoint, project management and learning management software.
• Strong interpersonal skills, fostering strong relationships with partners, including a high level of professionalism.
• Work style fosters an effective team environment, using strengths and diversity to strengthen team.
• Strong oral and written communication skills, multilingual is a plus.
• Excellent problem-solving skills and proactive in nature.
• Exceptional time management and organizational skills.
• Possession of a current Maryland driver’s license and access to own vehicle; in-state travel required.
• Successful completion of a background check (required for all PPMD employees).

The Parents’ Place of Maryland is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by the federal and Maryland state law.

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Family Peer Support Specialist Supervisor

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General Description:
The Family Peer Support Specialist (FPSS) Supervisor is a key role within our statewide Family
Peer Support Services program. This position is responsible for overseeing and guiding the work
of Family Peer Support Specialists (FPSS) who provide non-clinical emotional support, practical
guidance, and information to families and loved ones of those who are experiencing mental
health, substance use, problem gambling, and/or co-occurring concerns. The FPSS Supervisor
will also play a crucial role in the Good Samaritan Ambassador Project, educating the public
about the Maryland Good Samaritan Law. The FPSS Supervisor must have lived experience with
a family member or loved one affected by mental health, substance use, problem gambling, and /
or co-occurring concerns.

Essential Duties and Responsibilities:
Program Management
• Provide individualized education and support to the families and loved ones of those who are experiencing behavioral health challenges, helping them navigate social, legal, educational, and healthcare systems.
• Help families create their own community-based support networks, integrating their goals into comprehensive plans based on their specific needs.
• Ensure families are active partners in planning, implementing, monitoring, and evaluating their own plans.
• Build and maintain strong partnerships with state and local agencies and service providers across behavioral health, physical health, social services, and other relevant areas.
• Ensure the program meets its goals, including serving a minimum of 2,000 families or loved ones annually.
• Develop and disseminate educational resource materials on mental health, substance use, problem gambling, and co-occurring concerns.
• Collaborate with the other PPMD staff to maintain an updated directory of behavioral health resources.
• Fulfill administrative duties including maintaining client files, submitting required documentation, and active participation in supervision and training opportunities.
• Forge and sustain robust partnerships with state and local agencies and service providers across behavioral health, physical health, social services, and other relevant domains.

Supervision and Leadership
• Establish a consistent schedule for supervision, support, and training to FPSS staff.
• Provide ongoing observation and feedback, identifying areas of success and necessary professional development or opportunities for improvement.
• Manage and document performance, including workload monitoring, family case reviews, strength-based feedback, and review of outreach plans to ensure contract deliverables are met.
• Assist FPSS staff to support families who have a loved one with disabilities and/or complex healthcare needs, including health and disability needs, by ensuring collaboration with other PPMD staff as necessary.
• Oversee the Good Samaritan Ambassador Project, training FPSS to educate the public about the Maryland Good Samaritan Law and its intent.
• Develop, facilitate and organize training workshops for empowering families to advocate for the needs of their family member or loved one

Qualifications:
• Lived experience with a family member or loved one affected by mental health, substance use, problem gambling, and / or co-occurring concerns.
• At least two years of experience working within an agency that provides peer support services.
• Prior supervisory experience and/or education in supervision is preferred.
• Personal knowledge and experience in the geographical areas served, including knowledge of existing cultures, systems of care and resources for region.
• Knowledge of state and local resources and the ability to access them effectively.
• Strong ability to provide authentic family engagement through active listening, strategic sharing, and empathy to promote a reduction in stigma, non-judgmental relationship and feeling of connection to foster family engagement and able to translate skills to offer effective supervision to family peer support staff.
• Strong computer skills and experience with Microsoft Office software, Salesforce, SharePoint, project management and learning management software desired.
• Strong interpersonal skills, fostering strong relationships with partners, including a high level of professionalism.
• Work style fosters an effective team environment, using strengths and diversity to strengthen team.
• Strong oral and written communication skills, multilingual is a plus.
• Excellent problem-solving skills and proactive in nature.
• Exceptional time management and organizational skills.
• Possession of a current Maryland driver’s license and access to own vehicle; in-state travel required.
• Successful completion of a background check (required for all PPMD employees).

The Parents’ Place of Maryland is an Equal Opportunity Employer and does not discriminate on
the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national
origin, veteran status or any other basis covered by the federal and Maryland state law.

Click here to apply for this Opportunity

Family Peer Support Specialist

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General Description:
The Family Peer Support Specialist (FPSS) role supports families and loved ones experiencing
mental health, substance use, problem gambling, co-occurring, or other behavioral health
concerns and requires lived experience with a family member or loved one who was affected by
these disorders. Following comprehensive training, the FPSS will provide family-to-family peer
support and information on accessing and navigating systems of care. These activities will
include: outreach, education and training, advocacy, information dissemination, referrals, and
follow-up services to families navigating the complexities of care systems, as well as the
educational system for caregivers of youth.

Essential Duties and Responsibilities:
• Provide individualized education and support to families experiencing behavioral health challenges of their loved ones, helping them navigate social, legal, educational, and healthcare systems.
• Help families create and implement personalized plans, offering emotional support, identifying needs and strengths, and connecting families with appropriate resources, services, and community supports.
• Help families build their own community-based support networks, integrating their goals into comprehensive plans based on their specific needs.
• Facilitate the development of family plans using a strength-based approach, coordinating and helping access services, complete forms, and understand their rights.
• Ensure families are active partners in planning, implementing, monitoring, and evaluating their own plans.
• Build and maintain strong partnerships with state and local agencies and service providers across behavioral health, physical health, social services, and other relevant areas.
• Conduct training workshops for families to advocate for the needs of their family member or loved ones, including public education on Maryland Good Samaritan Law and its intent.
• Work with the PPMD FPSS Support team to keep an updated directory of behavioral health resources.
• Support families who have a loved one with disabilities and / or complex healthcare needs, collaborating with other PPMD staff as necessary.
• Maintain accurate and up‐to‐date files and documentation online for complete and timely data entry and reporting.
• Maintain confidentiality of family information.
• Conduct outreach and provide educational resource materials specifically regarding mental health, substance use, problem gambling, and/or co-occurring concerns.

Qualifications:
• Lived experience with a family member or loved one affected by a mental health, substance use, problem gambling, co-occurring, or other behavioral health concerns.
• Familiarity with state and local resources and how to access them.
• Personal knowledge and experience in the geographical area served, including its cultures, care systems, and resources.
• Ability to engage families through active listening, strategic sharing and empathy to promote a reduction in stigma, non-judgmental relationship and feeling of connection to foster family engagement.
• Prior experience in community outreach, health care, behavioral health, education, and / or social services is desired.
• Prior experience providing peer to peer or Family Peer Support Services is preferred.
• Strong computer skills and experience with Microsoft Office software, Salesforce, SharePoint, project management and learning management software desired.
• Strong interpersonal skills, fostering strong relationships with partners, including a high level of professionalism.
• Must have a high school diploma or GED.
• Demonstrated commitment to teamwork and collaboration.
• Strong oral and written communication skills, multilingual is a plus.
• Excellent problem-solving skills and proactive in nature.
• Exceptional time management and organizational skills.
• Possession of a current Maryland driver’s license and access to own vehicle; in-state travel required.
• Successful completion of a background check (required for all PPMD employees).

The Parents’ Place of Maryland is an Equal Opportunity Employer and does not discriminate on
the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national
origin, veteran status or any other basis covered by the federal and Maryland state law.

Click here to apply for this Opportunity

Family Peer Support Intake Specialist / Program Assistant

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General Description:
The Family Peer Support Intake Specialist (FPSIS) is responsible for serving as the initial point
of contact for families across Maryland seeking support for a loved one experiencing mental or
behavioral health, substance use, problem gambling, and co-occurring concerns. The FPSIS must
have lived experience with a family member or loved one affected by these issues. FPSIS will
ensure comprehensive, empathetic, and effective support for these families. After training and
orientation, FPSIS will engage with families to understand their needs to assign to the relevant
PPMD staff member quickly and appropriately. This position will work in conjunction with the
Program Assistant to support the Family Peer Support team with various administrative tasks.

Essential Duties and Responsibilities:
• Serve as the initial point of contact for families seeking support services, creating a culturally responsive and inviting atmosphere.
• Offer initial consultations within two business days of request for services.
• Engage with families to understand their needs and ensure they are quickly and appropriately assigned to the relevant PPMD FPSS staff member, with necessary followup.
• Provide de-escalation, emotional support, needs assessment, and referrals during all interactions.
• Capture data points for the evaluation of Family Peer Support Services, in partnership with other PPMD staff.
• Partner with other PPMD staff to solve any barriers of intake/referral.
• Maintain client files, submit required documentation, and actively participate in supervision and training opportunities.
• Build and maintain partnerships with agencies and providers related to behavioral health, social services, and other child/family serving systems.
• Work in coordination with Director of Communications to maintain a centralized, updated directory of all relevant resources.
• Work collaboratively with Senior Leadership and the Executive Director.

Qualifications:
Lived Experience with family members affected by mental or behavioral health, substance use,
problem gambling, and/or co-occurring concern is required.
• Superior active listening and engagement skills.
• Prior experience assisting other families to obtain appropriate services and support for their loved one is desirable.
• Prior experience successfully navigating various resources and services.

Strong written and oral communication skills, multilingual is a plus.
• Strong computer skills, including internet research and database use (Salesforce preferred).
• Familiarity with state and local resources and the ability to access them.
• Ability to build and maintain partnerships, provide non-judgmental support, and empower families.
• Must have a high school diploma or GED.
• Demonstrated commitment to teamwork and collaboration.
• Excellent problem-solving skills and proactive in nature.
• Exceptional time management and organizational skills.
• Possession of a current Maryland driver’s license and access to own vehicle; in-state travel required.
• Successful completion of a background check (required for all PPMD employees)

The Parents’ Place of Maryland is an Equal Opportunity Employer and does not discriminate on
the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national
origin, veteran status or any other basis covered by the federal and Maryland state law.

Click here to apply for this Opportunity

Staff Accountant / HR Specialist

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SUPERVISOR: Director of Finance and Administration
STATUS: 40 Hours/Week, At will, Non-Exempt  

Overview: 

The Full-Time Staff Accountant / HR Specialist is responsible for a broad range of financial and human resources duties. This position requires skills in accounting, payroll, and benefits administration, with proficiency in QuickBooks Online.  

Essential Duties: 

Human Resource Management 

• Administer various human resources plans and procedures for all personnel  
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices  
• Assist with payroll to ensure employees receive their paychecks on time 
• Onboard new employees by going through their benefits package, time tracking system and employee handbook 
• Manage employee benefits and compensation  
• Handle employee relations, performance management, and compliance issues 
• Prepare offer letters, employee contracts, and compensation packages  

Financial Management & Accounting 

• Assist the Director of Finance & Administration with bookkeeping and financial operations  
• Post bills and bill payment checks in QuickBooks Online  
• Post invoices and payments received in QuickBooks Online  
• Monitor Accounts Receivable Aging  
• Maintain and update W-9 forms for 1099 contractors  
• Prepare 1099 reports  

Qualifications, Skills, and Knowledge Requirements 

Demonstrate relevant training and experience with the following knowledge, abilities, and skills: 

• Proficient in QuickBooks Online for Non-Profit  
• Proficient with Microsoft Office Suite  
• Three or more years of Federal and State grant administration experience  
• Five or more years of bookkeeping experience  
• Prefer knowledge of non-profit and grants management  
• Understand accrual accounting  
• Strong verbal and written communication skills  
• Demonstrated commitment to teamwork and collaboration  
• Ability to work flexible hours  
• Bilingual is a plus 

PPMD offers excellent benefits such as health insurance, simple IRA and generous time off. Salary will be commensurate with experience.  

The Parents’ Place of Maryland is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by federal and state law. 

Click here to apply for this Opportunity